FAQ

Frequently Asked Questions (FAQ)

What does Chizya Organics sell?

Chizya Organics stocks a range of natural products including herbal teas, nuts, seeds, grains, powders, herbs, spices, and branded merchandise. Our products are selected for everyday use and simple incorporation into daily routines.

Are your products organic?

We focus on natural, quality products, but not all items are certified organic. Product descriptions indicate relevant details where applicable, and we aim to be transparent about sourcing and handling.

Are your products medicinal?

Our products are intended for general consumption or everyday use and are not medicines. They are not meant to diagnose, treat, cure, or prevent any medical condition. If you have a health condition, are pregnant, or are taking medication, please consult a qualified healthcare professional before use.

How should I use or prepare your products?

Usage or preparation instructions are provided on product labels or product pages where necessary. Some items are ready to use, while others may require preparation depending on the product type.

How do I place an order?

Orders can be placed directly through our online store or by contacting us via WhatsApp. Our team will guide you through the ordering process.

What payment methods do you accept?

Available payment options are displayed at checkout or shared during the WhatsApp ordering process. These may change as we continue to improve our services.

Do you offer delivery?

Yes, we offer delivery. Delivery options, fees, and estimated timelines are provided at checkout or during WhatsApp ordering and may vary depending on location.

How long does delivery take?

Delivery timelines depend on your location and the delivery method selected. Estimated delivery times are provided before order confirmation.

Can I return or exchange a product?

Due to the nature of food and consumable items, we do not accept returns on opened products. If you receive an incorrect, damaged, or defective item, please contact us within 48 hours of delivery so we can assist.

Do you sell merchandise?

Yes, we offer Chizya Organics branded merchandise. Availability and details are provided on individual product pages.

How can I contact Chizya Organics?

You can reach us via email at info.chizyaorganics@gmail.com by phone or WhatsApp on +260963625125, or on Instagram /faceboook at @chizya_organics_zm.