Refund and Returns

Refund & Returns Policy : Chizya Organics

At Chizya Organics, we take pride in the quality of our products. If you are not fully satisfied with your purchase, please review our policy below to understand when returns or exchanges may be accepted.

Eligibility for Returns & Exchanges

We accept returns or exchanges within 7 days of delivery under the following conditions:

The item must be unused, unopened, and in its original packaging

The item must be in good, resalable condition

Proof of purchase (receipt or order confirmation) must be provided

Non-Returnable & Non-Exchangeable Items

For health, safety, and regulatory reasons, we do not accept returns or exchanges for the following items:

Perishable goods, including herbal teas, herbs, spices, nuts, seeds, grains, and food products

Consumable items that have been opened or tampered with

Flammable or hazardous items (where applicable)

Sale or discounted items

Once these items have left our premises, they are considered final sale.

Exchanges

Eligible products may be exchanged for another product of equal value or higher (with the customer paying the difference).

Exchanges are only allowed if the product is unopened, unused, and in good condition.

We do not offer cash refunds for exchanges.

Shipping costs for exchanges are the responsibility of the customer unless the item was faulty or incorrect.

Damaged, Defective, or Incorrect Items

If you receive an item that is:

Damaged during delivery

Defective

Incorrect

Please contact us within 48 hours of delivery with clear photos and order details. Once verified, we will arrange a replacement or suitable resolution.

Refunds

Approved refunds (where applicable) will be processed to the original method of payment.

Shipping costs are non-refundable unless the error was on our part.

Refund processing times may vary depending on your payment provider.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error.

We recommend using a trackable shipping service, as Chizya Organics is not responsible for items lost during return transit.

Contact Us

For all returns, exchanges, or questions regarding this policy, please contact us before sending any items back:

EMAIL: info.chizyaorganics.com

PHONE: +260963625125